[INSPIRE Entertainment Resort] *2024 & 2025 대한민국 일자리 으뜸기업 선정*
인스파이어 엔터테인먼트 리조트는 다채로운 시설과 콘텐츠가 살아 숨 쉬는 초대형 복합 리조트로서, 엔터테인먼트 리조트의 새로운 기준을 제시합니다.
그 중심에는 각기 다른 콘셉트로 구성된 세 개 동의 5성급 호텔(총 1,275개 객실)이 있습니다. 이를 중심으로 15,000석 규모의 국내 최초 공연 아레나, 1년 내내 여름의 햇살을 만끽할 수 있는 유리 돔 형태의 실내 워터파크가 자리합니다. 또한 국내 최대 규모의 호텔 볼룸을 보유한 최첨단 설비의 연회장, 최대 3만 명이 다양한 액티베이션을 즐길 수 있는 야외 엔터테인먼트 공원, 국내 최대의 외국인 전용 카지노는 인스파이어를 여행의 목적지로 선택하는 중요한 이유가 될 것입니다.
150m 길이의 초 고화질 LED 천장에서 지금까지 만나보지 못한 시각적 경험이 펼쳐지는 디지털 엔터테인먼트 거리인 오로라, 쇼핑∙다이닝∙엔터테인먼트 시설을 결합한 인스파이어 몰 등, 모든 시설을 잠깐씩 둘러만 보기에도 하루가 모자랄 정도로 이곳에는 다양한 볼거리와 즐길 거리로 가득 차 있습니다.
공식 홈페이지: https://www.inspirekorea.com/
LinkedIn Page: https://www.linkedin.com/company/inspireer
직무 소개 영상 "INSPIRING Worlds, INSPIRING People"
Resort (Non-Gaming) 직무
https://www.youtube.com/watch?v=5yrpXotxJWE
https://www.youtube.com/watch?v=x3Wnoj25EWQ&t=78s
Casino (Gaming) 직무
https://www.youtube.com/watch?v=o8GBjh5Pncc
https://www.youtube.com/watch?v=bLiFcicXtQo
Position : Executive Lounge 채용(Agent~AM)
*경력별 지원자격 확인 필수
1) Assistant Execuitve Lounge Manager(8년 이상)
2) Guest Experience Specialist_Executive Lounge(3년 이상)
3) Guest Service Agent_Executive Lounge(신입가능)
[HR Talk]
INPSIRE Entertainment Resort의 Hotel Operation의 객실팀에서 새롭게 오픈하는 Executive Lounge를 담당해주실 분을 채용합니다. 인스파이어의 Executive Lounge를 찾아주시는 고객분들을 대상으로 VIP Check-In에서부터 Lounge Service에 이르기까지 보다 수준높은 서비스 제공을 목표로 합니다. 지원 포지션에 따라 경력 기준 상이하며 해당 전공자 및 5성급 호텔 및 대규모 복합 리조트, 글로벌 호텔 체인 및 럭셔리 호텔 출신은 우대합니다.
업무상 다양한 국가의 Guest들 과의 Global Communication이 굉장히 빈번한 포지션으로 Fluent 하지 않더라도 자신의 의견을 (영어 - 필수, 중국어/일본어-우대)명확하고 자신 있게 소통하실 수 있는 분을 선호합니다. 자세한 사항은 아래의 Job Description을 참고해 주시기 바랍니다.
1) Assistant Execuitve Lounge Manager(8년 이상)
Position Summary
The Assistant Manager - Executive Lounge reports to the Duty Manager and Front Office Manager and is responsible for overseeing the daily operations and overall performance of the Executive Lounge.
This includes ensuring consistently exceptional guest experience, supervising staff, managing costs and inventory, and upholding Inspire brand standards of luxury and service.
The Assistant Manager will lead pre-opening and ongoing operational activities, including developing Standard Operating Procedures (SOPs), monitoring financial performance, maintaining product quality, and driving employee engagement.
This position requires a proactive, hands-on leader with strong communication, organizational, and problem-solving skills who can deliver seamless service to VIP and Executive Lounge guests while fostering a positive team culture.
Primary Duties and Responsibilities
Guest Experience & Lounge Operations
• Greet and engage VIP and Executive Lounge guests upon arrival, ensuring personalized and memorable service throughout their stay.
• Perform Front Desk duties within the Executive Lounge, including guest check-in, check-out, room assignment, and payment processing.
• Assist with guest profile management and preferences, ensuring personalized touches for repeat and VIP guests.
• Handle concierge-related requests, such as restaurant reservations, transportation arrangements, and local recommendations.
• Support the Front Office team during peak periods, maintaining smooth communication between the lounge and main lobby.
• Ensure accurate guest records and billing information in the property management system (PMS).
• Oversee daily lounge operations, including breakfast, afternoon tea, evening cocktails, and all-day refreshments.
• Ensure the lounge ambiance aligns with brand standards — including cleanliness, décor, music, lighting, and service style.
• Coordinate closely with Food & Beverage, Culinary, Housekeeping, and Front Office teams to ensure seamless service delivery.
• Respond promptly to guest inquiries, requests, and complaints, ensuring effective resolution and guest satisfaction.
• Collaborate with the culinary team to enhance menu offerings based on guest feedback and seasonal trends.
• Maintain compliance with health, safety, and sanitation standards.
• Prepare and analyze daily and monthly reports on guest feedback, staffing, operations, and service incidents.
Business Impact & Financial Performance
• Support the Duty & Front Office Manager in managing the lounge’s financial performance and operating budgets.
• Monitor lounge expenses, control costs, and ensure efficient use of resources.
• Manage inventory and stock levels; coordinate requisitions and purchasing as needed.
• Assist in developing and implementing promotional activities or value-added experiences to maximize revenue.
• Analyze performance reports and implement improvements to achieve profitability and service excellence.
Leadership & Team Management
• Supervise, coach, and motivate the Executive Lounge team to consistently deliver exceptional service.
• Oversee scheduling, timekeeping, and payroll management within budgeted labor guidelines.
• Conduct daily briefings, assign responsibilities, and ensure clear communication among team members.
• Identify training needs and conduct ongoing development sessions to enhance service skills and product knowledge.
• Conduct performance reviews, provide constructive feedback, and career guidance.
• Foster a culture of teamwork, respect, and accountability aligned with Inspire’s core values.
Operational Excellence & Brand Standards
• Maintain high operational standards by enforcing SOPs and conducting routine inspections.
• Ensure all service touchpoints, from presentation to delivery, meet luxury brand expectations.
• Support pre-opening tasks, including SOP development, training documentation, and operational checklists.
• Implement strategies to continuously improve service quality and guest satisfaction scores.
• Oversee lounge setup and closing procedures, ensuring smooth operations and readiness for the next shift.
Communication & Coordination
• Maintain open communication with management, culinary, and service teams to ensure cohesive operations.
• Share guest feedback, complaints, and special requests with relevant departments for timely action.
• Participate in departmental meetings and contribute insights into operational improvements.
• Promote Inspire Service Standards and act as a brand ambassador in all guest and staff interactions.
Education and Qualifications
• Associate or bachelor’s degree in hospitality management or a related field preferred.
• Minimum 4 years of hotel leadership experience (e.g., 1–2 years as Assistant Manager or 4–5 years as Supervisor) within a luxury hotel environment, ideally in an Executive Lounge or high-end guest service/F&B operation. Demonstrated ability in managing VIP guest relations and leading frontline teams is required.
• Minimum 8 years of total hospitality experience, including experience in high-end or complex resort operations.
• Proven leadership experience in pre-opening project management, SOP development, and guest service excellence.
• Strong knowledge of food and beverage operations, including barista-level coffee preparation and service etiquette.
• Excellent communication, organizational, and multi-tasking skills.
• Proficiency in MS Office applications (Word, Excel, PowerPoint, Outlook) and familiarity with PMS/POS systems.
• High level of professionalism and maturity in dealing with VIP and executive guests.
• Strong command of English (written and spoken) required.
• Knowledge of additional languages such as Chinese (Mandarin/Cantonese) and/or Japanese is an advantage.
2) Guest Experience Specialist_Executive Lounge(3년 이상)
Position Summary
The Guest Experience Specialist reports directly to the Assistant Manager – Executive Lounge and is responsible for overseeing the daily operations of the Executive Lounge.
This role ensures that all guests—particularly VIP and executive-level travelers—receive personalized, seamless, and memorable service.
The position requires a strong leader who can manage both front-of-house and food & beverage functions, maintain service excellence, and motivate the team to uphold Inspire brand standards.
The Executive Lounge Specialist acts as a brand ambassador, ensuring the highest quality in service, presentation, and guest satisfaction at all times.
Primary Duties and Responsibilities
Operational Excellence & Guest Experience
• Oversee daily operations in the Executive Lounge to ensure smooth, efficient, and professional service.
• Supervise room control and front desk operations, ensuring a smooth check-in and check-out process by verifying guest information, coordinating room assignments, and maintaining accuracy in all registration and billing records while delivering exceptional guest service.
• Supervise and participate in the setup, maintenance, and breakdown of buffet service for breakfast, afternoon snacks, and evening cocktails.
• Greet and engage VIP and Executive Lounge guests with genuine hospitality and professionalism.
• Handle guest inquiries, special requests, and complaints promptly and effectively, ensuring complete guest satisfaction.
• Monitor and maintain the cleanliness, presentation, and ambiance of the lounge area at all times.
• Ensure all service and preparation areas comply with hygiene, sanitation, and safety regulations.
• Supervise food preparation, plating, and presentation for self-service and à la carte items, ensuring quality and consistency.
• Maintain accurate temperature logs, cleaning checklists, and operational reports.
• Support management in preparing and submitting daily reports, shift logs, and audit documentation.
Leadership & Team Management
• Lead, motivate, and supervise lounge service staff to deliver outstanding guest service in line with company SOPs.
• Conduct regular team briefings and coordinate daily operational assignments.
• Provide on-the-job coaching and training for new and existing team members on service etiquette, beverage knowledge, and guest interaction.
• Support management in driving a positive, team-oriented culture and fostering professional growth among employees.
• Conduct regular performance reviews and assist in developing action plans for improvement.
• Ensure sufficient staffing levels and manage scheduling to meet operational and guest needs.
Business Impact & Results
• Support outlet management in monitoring financial performance and implementing revenue strategies for the Executive Lounge.
• Ensure food and beverage offerings are appealing, high-quality, and aligned with brand and guest expectations.
• Manage stock control and inventory levels to minimize waste and optimize costs.
• Assist in executing lounge promotions and special events to enhance guest experience and drive incremental revenue.
• Maintain accurate cash handling, billing, and reporting in accordance with financial procedures.
Communication & Coordination
• Maintain close communication with culinary, housekeeping, and front office teams to ensure smooth cross-departmental coordination.
• Address operational challenges with initiative, positivity, and problem-solving skills.
• Relay guest feedback and service issues to management with appropriate follow-ups.
• Promote Inspire’s core values and ensure alignment with brand service culture.
Health, Safety & Compliance
• Ensure full compliance with food safety, health, and sanitation standards.
• Conduct regular inspections of food storage, preparation, and service areas.
• Enforce safe work practices and report any unsafe conditions or incidents immediately.
• Maintain a clean, organized, and secure work environment at all times.
Education and Qualifications
• Associate degree or Bachelor’s degree in Hospitality Management or a related field preferred.
• Minimum 3 years of supervisory experience or 5 years of line-level experience in a luxury hotel, Executive Lounge, or high-volume F&B environment.
• Proven experience in pre-opening or project management environments is an advantage.
• Excellent leadership, interpersonal, and communication skills.
• Strong knowledge of coffee, tea, and beverage service, including barista-level preparation and presentation.
• Good understanding of financial management, inventory control, and cost efficiency.
• Proficiency in MS Office (Word, Excel, PowerPoint, Outlook) and familiarity with PMS and POS systems.
• High level of maturity and professionalism when dealing with VIP guests and confidential information.
• Excellent command of English (spoken and written).
• Knowledge of additional languages such as Chinese (Mandarin and/or Cantonese) or Japanese is an advantage.
3) Guest Service Agent_Executive Lounge(신입가능)
Position Summary
As a Guest Service Agent – Executive Lounge, you will be responsible for providing exceptional, personalized service to Executive Lounge and VIP guests. This position combines the responsibilities of a professional F&B Service and a Front Office/Lounge Host, ensuring that each guest enjoys an elevated, seamless experience from arrival to departure. You will uphold the brand’s hospitality standards by delivering premium beverage service, attending to guest needs, and maintaining an inviting and refined Executive Lounge environment.
Primary Duties and Responsibilities (including, but not limited to):
Key Responsibilities
Guest Experience & Front Office Operations
• Welcome and check-in guests upon arrival, ensuring accuracy of reservation details.
• Assist guests with check-out, verifying and settling all charges accurately.
• Modify and update guest bookings as needed and maintain accurate guest records securely.
• Process payments, issue room keys, and ensure billing accuracy according to hotel procedures.
• Handle guest inquiries, requests, and complaints promptly, effectively, and professionally.
• Provide detailed information about hotel services, facilities, local attractions, transportation, and dining options.
• Log guest feedback, maintenance issues, or incidents in the PMS or duty log for follow-up.
• Uphold Inspire service standards and brand values in every guest interaction.
• Anticipate guest needs and personalize the experience to create memorable stays.
Executive Lounge Food & Beverage Operations
• Set up, replenish, and maintain buffet presentations for breakfast, afternoon tea, and evening cocktail service.
• Serve food and beverages, including alcoholic drinks, in accordance with hotel and licensing standards.
• Prepare and serve a wide range of coffee beverages, including espresso-based drinks, brewed coffee, tea, and specialty beverages, following established recipes and guest preferences.
• Operate espresso machines, grinders, and brewing equipment to ensure consistency, quality, and safety.
• Froth and steam milk to create smooth textures for espresso-based beverages.
• Maintain knowledge of various coffee beans, blends, and brewing techniques to recommend options to guests.
• Ensure proper hygiene, food safety, and cleanliness in all food and beverage preparation areas.
• Monitor lounge inventory and communicate replenishment needs to relevant departments.
• Support the management team in maintaining the lounge’s overall look, ambiance, and operational standards.
Operational Excellence & Safety
• Maintain an organized, clean, and fully stocked work area at all times.
• Follow all safety, hygiene, and sanitation procedures as per company and regulatory standards.
• Identify and report unsafe work conditions, equipment issues, or incidents to management promptly.
• Attend mandatory meetings and training sessions to stay updated on operational and service standards.
• Perform assigned shifts as required, including weekends and public holidays, to ensure operational coverage.
Communication & Teamwork
• Maintain close communication with culinary and service teams to ensure seamless F&B operations.
• Work collaboratively within a team to provide efficient service and a positive guest experience.
• Address any operational challenges within the Food & Beverage department with initiative and positivity.
• Communicate guest feedback and relevant updates to management for timely action.
• Demonstrate and promote Inspire’s core values in all interactions with guests and colleagues.
• Support co-workers and foster a respectful, professional, and team-oriented workplace.
Applied Knowledge & Specialist Skills
• Apply current industry standards to ensure offerings remain competitive and appealing.
• Support management in developing and executing short-term operational and service improvement plans.
• Ensure all F&B offerings align with brand presentation standards and product quality expectations.
• Demonstrate correct beverage preparation and presentation to maintain service consistency.
• Stay updated on coffee trends, brewing methods, and specialty beverage innovations.
Decision Making & Autonomy
• Support management in ensuring the Executive Lounge upholds Inspire service standards, ambiance, and guest satisfaction levels.
• Take initiative in resolving guest issues and improving operational efficiency.
• Ensure all guest feedback is properly shared with management and followed up promptly.
Managing Resources
• Assist Lounge and Outlet Management in improving employee engagement, teamwork, and performance.
• Help manage inventory, supplies, and resource usage efficiently to minimize waste and maintain cost control.
Qualifications & Requirements
• Previous experience in a luxury hotel, Executive Lounge, or café/barista environment preferred.
• Strong communication, interpersonal, and customer service skills.
• Excellent knowledge of coffee preparation, brewing techniques, and service etiquette.
• Ability to multitask and remain calm under pressure in a fast-paced environment.
• Professional appearance and adherence to grooming standards.
• Flexibility to work various shifts, including weekends and public holidays.
• Passion for hospitality and commitment to delivering world-class guest service.
Qualifications and Education
• Previous experience in a luxury hotel, Executive Lounge, or café/barista environment preferred.
• Excellent knowledge of coffee preparation, brewing techniques, and service etiquette.
• Strong communication, interpersonal, and customer service skills with a genuine passion for hospitality.
• Proven ability to multitask and remain calm under pressure in a fast-paced, guest-focused environment.
• Strong attention to detail to ensure consistency in beverage preparation, presentation, and guest service.
• Ability to prepare a variety of coffee and tea beverages accurately and efficiently, maintaining quality standards.
• Familiarity with espresso machines, grinders, and other coffee-making equipment.
• Sound understanding of food safety, hygiene, and health regulations in F&B operations.
• Professional appearance and strict adherence to grooming standards and brand presentation guidelines.
• High level of maturity, discretion, and professionalism in handling VIP and executive guests.
• Excellent organizational, time management, and multi-tasking skills.
• Strong teamwork orientation with the ability to collaborate effectively across departments.
• Flexibility to work varied shifts, including early mornings, evenings, weekends, and public holidays.
• Proficiency in English (written and spoken) is required.
• Knowledge of additional languages such as Chinese (Mandarin/Cantonese) and/or Japanese is an advantage.
Physical Demands and Work Environment:
- Maintaining confidentiality within the organization and protect any information that classified as confidential.
- Requires a valid driver’s license and passport.
- Requires a valid Health Certification(건강진단결과서=보건증)
- Guess Facing work Environment
- Be able to stand for extended periods of time(while on duty)
- Be able to lift & Carry luggage when required
- Be able to work in a fast-paced and Shift work environment
- Based on Operational requirements, be able to work flexible hours including days, evenings, weekends, and holiday periods(Shift Schedule) especially for planned Event.
- Must be willing to travel locally and regionally to conduct business, and occasional travel within Korea. (해외 여행의 결격 사유가 없는 자)
위는 반드시 직무와 관련된 모든 책임, 요구 사항 또는 근무 조건의 전체 목록은 아닙니다. INSPIRE Integrated Resort는 필요할 때마다 위의 직무 설명을 변경할 권리가 있습니다.
[상세 직무기술서 및 지원방법]
INSPIRE 공식채용페이지를 통해 직접 지원 및 지원 페이지 내 국영문 통합 이력서(word 또는 PDF ) 업로드하여 지원
[지원시 유의사항]
‘채용 절차의 공정화의 관한 법률(이하 채용절차법)’에 의거하여,
- 자격증, 학위 등 증빙 자료는 추후 요청 시 제출하게 됩니다.
- 이력서에 주민등록번호, 가족사항 등의 개인 정보를 기재하지 마시기 바랍니다.
- 장애인 및 보훈 해당자는 관련 법에 의거, 우대합니다 (추후 증빙 제출)
- 지원서 내용 중 허위사실이 있는 경우에는 합격이 취소 될 수 있습니다.
- 타이틀과 내부 보상체계는 무관할 수 있으며, 담당업무 및 직급은 지원자의 경력과 경험 등을 종합적으로 평가 후 최종 합격 통지 전 채용담당자를 통해 커뮤니케이션 될 예정입니다.
- 채용 및 업무 수행과 관련하여 요구되는 법령상 자격이 갖추어지지 않은 경우 채용이 제한될 수 있습니다.
*당사는 ‘채용절차의 공정화에 관한 법률'에 의거, 채용 과정 중 업무와 무관한 일체의 개인신상정보를 묻거나 요구하지 않으며, 공식 채용페이지를 제외한 수단으로 일체의 개인정보를 수집하지 않습니다.*
[채용일정 및 참고사항]
~채용 시 마감(모집완료시 조기 마감될 수 있습니다)
*지원 후 30일 이내 서류전형 결과 미 통보시 서류 전형 탈락으로 간주되며, 최종 전형 결과는 전형 마감 후 자체 채용페이지를 통해 고지됩니다.*
[채용과정]
서류전형 -> 채용담당자 인터뷰 -> Business 인터뷰(2회 이상) -> 평판조회 -> On-Boarding
(상황에 따라 인터뷰 절차가 추가 및 변경될 수 있습니다.)
[복리후생]
복지포인트, 스페셜휴가, 출퇴근편의 제공(기숙사/통근버스/통근보조비), 임직원 및 가족 단체보험, 임직원 건강검진 프로그램운영, 리조트 임직원 할인 등.
- 직무 및 직급에 따라 상이할 수 있으며, 회사 정책에 따라 변동될 수 있습니다.
[인재모집 업체 관계자는 아래 내용을 주의하여 읽어주세요]
Inspire Integrated Resort Co., Ltd.,는 오픈 된 포지션에 대해 의뢰하지 않은 인재모집업체 (헤드헌터, 서치펌 등)의 도움을 받지 않습니다. 해당 포지션에 대한 유효한 서면 의뢰 요청 없이 인재모집 업체가 자의적으로 당사의 직원에게 제출한 모든 이력서는 당사의 재산으로 간주됩니다. 또한 기존에 당사와 계약이 체결된 인재모집업체라 하여도 직접적으로 서면 의뢰한 직위에 대해서만 유효하며, 그렇지 않을 경우 대행업체가 추천하여 당사가 고용한 후보자가 있더라도 수수료가 지급되지 않음을 유념하여 주시기 바랍니다.
[INSPIRE Entertainment Resort] *2024 & 2025 대한민국 일자리 으뜸기업 선정*
인스파이어 엔터테인먼트 리조트는 다채로운 시설과 콘텐츠가 살아 숨 쉬는 초대형 복합 리조트로서, 엔터테인먼트 리조트의 새로운 기준을 제시합니다.
그 중심에는 각기 다른 콘셉트로 구성된 세 개 동의 5성급 호텔(총 1,275개 객실)이 있습니다. 이를 중심으로 15,000석 규모의 국내 최초 공연 아레나, 1년 내내 여름의 햇살을 만끽할 수 있는 유리 돔 형태의 실내 워터파크가 자리합니다. 또한 국내 최대 규모의 호텔 볼룸을 보유한 최첨단 설비의 연회장, 최대 3만 명이 다양한 액티베이션을 즐길 수 있는 야외 엔터테인먼트 공원, 국내 최대의 외국인 전용 카지노는 인스파이어를 여행의 목적지로 선택하는 중요한 이유가 될 것입니다.
150m 길이의 초 고화질 LED 천장에서 지금까지 만나보지 못한 시각적 경험이 펼쳐지는 디지털 엔터테인먼트 거리인 오로라, 쇼핑∙다이닝∙엔터테인먼트 시설을 결합한 인스파이어 몰 등, 모든 시설을 잠깐씩 둘러만 보기에도 하루가 모자랄 정도로 이곳에는 다양한 볼거리와 즐길 거리로 가득 차 있습니다.
공식 홈페이지: https://www.inspirekorea.com/
LinkedIn Page: https://www.linkedin.com/company/inspireer
직무 소개 영상 "INSPIRING Worlds, INSPIRING People"
Resort (Non-Gaming) 직무
https://www.youtube.com/watch?v=5yrpXotxJWE
https://www.youtube.com/watch?v=x3Wnoj25EWQ&t=78s
Casino (Gaming) 직무
https://www.youtube.com/watch?v=o8GBjh5Pncc
https://www.youtube.com/watch?v=bLiFcicXtQo
Position : Executive Lounge 채용(Agent~AM)
*경력별 지원자격 확인 필수
1) Assistant Execuitve Lounge Manager(8년 이상)
2) Guest Experience Specialist_Executive Lounge(3년 이상)
3) Guest Service Agent_Executive Lounge(신입가능)
[HR Talk]
INPSIRE Entertainment Resort의 Hotel Operation의 객실팀에서 새롭게 오픈하는 Executive Lounge를 담당해주실 분을 채용합니다. 인스파이어의 Executive Lounge를 찾아주시는 고객분들을 대상으로 VIP Check-In에서부터 Lounge Service에 이르기까지 보다 수준높은 서비스 제공을 목표로 합니다. 지원 포지션에 따라 경력 기준 상이하며 해당 전공자 및 5성급 호텔 및 대규모 복합 리조트, 글로벌 호텔 체인 및 럭셔리 호텔 출신은 우대합니다.
업무상 다양한 국가의 Guest들 과의 Global Communication이 굉장히 빈번한 포지션으로 Fluent 하지 않더라도 자신의 의견을 (영어 - 필수, 중국어/일본어-우대)명확하고 자신 있게 소통하실 수 있는 분을 선호합니다. 자세한 사항은 아래의 Job Description을 참고해 주시기 바랍니다.
1) Assistant Execuitve Lounge Manager(8년 이상)
Position Summary
The Assistant Manager - Executive Lounge reports to the Duty Manager and Front Office Manager and is responsible for overseeing the daily operations and overall performance of the Executive Lounge.
This includes ensuring consistently exceptional guest experience, supervising staff, managing costs and inventory, and upholding Inspire brand standards of luxury and service.
The Assistant Manager will lead pre-opening and ongoing operational activities, including developing Standard Operating Procedures (SOPs), monitoring financial performance, maintaining product quality, and driving employee engagement.
This position requires a proactive, hands-on leader with strong communication, organizational, and problem-solving skills who can deliver seamless service to VIP and Executive Lounge guests while fostering a positive team culture.
Primary Duties and Responsibilities
Guest Experience & Lounge Operations
• Greet and engage VIP and Executive Lounge guests upon arrival, ensuring personalized and memorable service throughout their stay.
• Perform Front Desk duties within the Executive Lounge, including guest check-in, check-out, room assignment, and payment processing.
• Assist with guest profile management and preferences, ensuring personalized touches for repeat and VIP guests.
• Handle concierge-related requests, such as restaurant reservations, transportation arrangements, and local recommendations.
• Support the Front Office team during peak periods, maintaining smooth communication between the lounge and main lobby.
• Ensure accurate guest records and billing information in the property management system (PMS).
• Oversee daily lounge operations, including breakfast, afternoon tea, evening cocktails, and all-day refreshments.
• Ensure the lounge ambiance aligns with brand standards — including cleanliness, décor, music, lighting, and service style.
• Coordinate closely with Food & Beverage, Culinary, Housekeeping, and Front Office teams to ensure seamless service delivery.
• Respond promptly to guest inquiries, requests, and complaints, ensuring effective resolution and guest satisfaction.
• Collaborate with the culinary team to enhance menu offerings based on guest feedback and seasonal trends.
• Maintain compliance with health, safety, and sanitation standards.
• Prepare and analyze daily and monthly reports on guest feedback, staffing, operations, and service incidents.
Business Impact & Financial Performance
• Support the Duty & Front Office Manager in managing the lounge’s financial performance and operating budgets.
• Monitor lounge expenses, control costs, and ensure efficient use of resources.
• Manage inventory and stock levels; coordinate requisitions and purchasing as needed.
• Assist in developing and implementing promotional activities or value-added experiences to maximize revenue.
• Analyze performance reports and implement improvements to achieve profitability and service excellence.
Leadership & Team Management
• Supervise, coach, and motivate the Executive Lounge team to consistently deliver exceptional service.
• Oversee scheduling, timekeeping, and payroll management within budgeted labor guidelines.
• Conduct daily briefings, assign responsibilities, and ensure clear communication among team members.
• Identify training needs and conduct ongoing development sessions to enhance service skills and product knowledge.
• Conduct performance reviews, provide constructive feedback, and career guidance.
• Foster a culture of teamwork, respect, and accountability aligned with Inspire’s core values.
Operational Excellence & Brand Standards
• Maintain high operational standards by enforcing SOPs and conducting routine inspections.
• Ensure all service touchpoints, from presentation to delivery, meet luxury brand expectations.
• Support pre-opening tasks, including SOP development, training documentation, and operational checklists.
• Implement strategies to continuously improve service quality and guest satisfaction scores.
• Oversee lounge setup and closing procedures, ensuring smooth operations and readiness for the next shift.
Communication & Coordination
• Maintain open communication with management, culinary, and service teams to ensure cohesive operations.
• Share guest feedback, complaints, and special requests with relevant departments for timely action.
• Participate in departmental meetings and contribute insights into operational improvements.
• Promote Inspire Service Standards and act as a brand ambassador in all guest and staff interactions.
Education and Qualifications
• Associate or bachelor’s degree in hospitality management or a related field preferred.
• Minimum 4 years of hotel leadership experience (e.g., 1–2 years as Assistant Manager or 4–5 years as Supervisor) within a luxury hotel environment, ideally in an Executive Lounge or high-end guest service/F&B operation. Demonstrated ability in managing VIP guest relations and leading frontline teams is required.
• Minimum 8 years of total hospitality experience, including experience in high-end or complex resort operations.
• Proven leadership experience in pre-opening project management, SOP development, and guest service excellence.
• Strong knowledge of food and beverage operations, including barista-level coffee preparation and service etiquette.
• Excellent communication, organizational, and multi-tasking skills.
• Proficiency in MS Office applications (Word, Excel, PowerPoint, Outlook) and familiarity with PMS/POS systems.
• High level of professionalism and maturity in dealing with VIP and executive guests.
• Strong command of English (written and spoken) required.
• Knowledge of additional languages such as Chinese (Mandarin/Cantonese) and/or Japanese is an advantage.
2) Guest Experience Specialist_Executive Lounge(3년 이상)
Position Summary
The Guest Experience Specialist reports directly to the Assistant Manager – Executive Lounge and is responsible for overseeing the daily operations of the Executive Lounge.
This role ensures that all guests—particularly VIP and executive-level travelers—receive personalized, seamless, and memorable service.
The position requires a strong leader who can manage both front-of-house and food & beverage functions, maintain service excellence, and motivate the team to uphold Inspire brand standards.
The Executive Lounge Specialist acts as a brand ambassador, ensuring the highest quality in service, presentation, and guest satisfaction at all times.
Primary Duties and Responsibilities
Operational Excellence & Guest Experience
• Oversee daily operations in the Executive Lounge to ensure smooth, efficient, and professional service.
• Supervise room control and front desk operations, ensuring a smooth check-in and check-out process by verifying guest information, coordinating room assignments, and maintaining accuracy in all registration and billing records while delivering exceptional guest service.
• Supervise and participate in the setup, maintenance, and breakdown of buffet service for breakfast, afternoon snacks, and evening cocktails.
• Greet and engage VIP and Executive Lounge guests with genuine hospitality and professionalism.
• Handle guest inquiries, special requests, and complaints promptly and effectively, ensuring complete guest satisfaction.
• Monitor and maintain the cleanliness, presentation, and ambiance of the lounge area at all times.
• Ensure all service and preparation areas comply with hygiene, sanitation, and safety regulations.
• Supervise food preparation, plating, and presentation for self-service and à la carte items, ensuring quality and consistency.
• Maintain accurate temperature logs, cleaning checklists, and operational reports.
• Support management in preparing and submitting daily reports, shift logs, and audit documentation.
Leadership & Team Management
• Lead, motivate, and supervise lounge service staff to deliver outstanding guest service in line with company SOPs.
• Conduct regular team briefings and coordinate daily operational assignments.
• Provide on-the-job coaching and training for new and existing team members on service etiquette, beverage knowledge, and guest interaction.
• Support management in driving a positive, team-oriented culture and fostering professional growth among employees.
• Conduct regular performance reviews and assist in developing action plans for improvement.
• Ensure sufficient staffing levels and manage scheduling to meet operational and guest needs.
Business Impact & Results
• Support outlet management in monitoring financial performance and implementing revenue strategies for the Executive Lounge.
• Ensure food and beverage offerings are appealing, high-quality, and aligned with brand and guest expectations.
• Manage stock control and inventory levels to minimize waste and optimize costs.
• Assist in executing lounge promotions and special events to enhance guest experience and drive incremental revenue.
• Maintain accurate cash handling, billing, and reporting in accordance with financial procedures.
Communication & Coordination
• Maintain close communication with culinary, housekeeping, and front office teams to ensure smooth cross-departmental coordination.
• Address operational challenges with initiative, positivity, and problem-solving skills.
• Relay guest feedback and service issues to management with appropriate follow-ups.
• Promote Inspire’s core values and ensure alignment with brand service culture.
Health, Safety & Compliance
• Ensure full compliance with food safety, health, and sanitation standards.
• Conduct regular inspections of food storage, preparation, and service areas.
• Enforce safe work practices and report any unsafe conditions or incidents immediately.
• Maintain a clean, organized, and secure work environment at all times.
Education and Qualifications
• Associate degree or Bachelor’s degree in Hospitality Management or a related field preferred.
• Minimum 3 years of supervisory experience or 5 years of line-level experience in a luxury hotel, Executive Lounge, or high-volume F&B environment.
• Proven experience in pre-opening or project management environments is an advantage.
• Excellent leadership, interpersonal, and communication skills.
• Strong knowledge of coffee, tea, and beverage service, including barista-level preparation and presentation.
• Good understanding of financial management, inventory control, and cost efficiency.
• Proficiency in MS Office (Word, Excel, PowerPoint, Outlook) and familiarity with PMS and POS systems.
• High level of maturity and professionalism when dealing with VIP guests and confidential information.
• Excellent command of English (spoken and written).
• Knowledge of additional languages such as Chinese (Mandarin and/or Cantonese) or Japanese is an advantage.
3) Guest Service Agent_Executive Lounge(신입가능)
Position Summary
As a Guest Service Agent – Executive Lounge, you will be responsible for providing exceptional, personalized service to Executive Lounge and VIP guests. This position combines the responsibilities of a professional F&B Service and a Front Office/Lounge Host, ensuring that each guest enjoys an elevated, seamless experience from arrival to departure. You will uphold the brand’s hospitality standards by delivering premium beverage service, attending to guest needs, and maintaining an inviting and refined Executive Lounge environment.
Primary Duties and Responsibilities (including, but not limited to):
Key Responsibilities
Guest Experience & Front Office Operations
• Welcome and check-in guests upon arrival, ensuring accuracy of reservation details.
• Assist guests with check-out, verifying and settling all charges accurately.
• Modify and update guest bookings as needed and maintain accurate guest records securely.
• Process payments, issue room keys, and ensure billing accuracy according to hotel procedures.
• Handle guest inquiries, requests, and complaints promptly, effectively, and professionally.
• Provide detailed information about hotel services, facilities, local attractions, transportation, and dining options.
• Log guest feedback, maintenance issues, or incidents in the PMS or duty log for follow-up.
• Uphold Inspire service standards and brand values in every guest interaction.
• Anticipate guest needs and personalize the experience to create memorable stays.
Executive Lounge Food & Beverage Operations
• Set up, replenish, and maintain buffet presentations for breakfast, afternoon tea, and evening cocktail service.
• Serve food and beverages, including alcoholic drinks, in accordance with hotel and licensing standards.
• Prepare and serve a wide range of coffee beverages, including espresso-based drinks, brewed coffee, tea, and specialty beverages, following established recipes and guest preferences.
• Operate espresso machines, grinders, and brewing equipment to ensure consistency, quality, and safety.
• Froth and steam milk to create smooth textures for espresso-based beverages.
• Maintain knowledge of various coffee beans, blends, and brewing techniques to recommend options to guests.
• Ensure proper hygiene, food safety, and cleanliness in all food and beverage preparation areas.
• Monitor lounge inventory and communicate replenishment needs to relevant departments.
• Support the management team in maintaining the lounge’s overall look, ambiance, and operational standards.
Operational Excellence & Safety
• Maintain an organized, clean, and fully stocked work area at all times.
• Follow all safety, hygiene, and sanitation procedures as per company and regulatory standards.
• Identify and report unsafe work conditions, equipment issues, or incidents to management promptly.
• Attend mandatory meetings and training sessions to stay updated on operational and service standards.
• Perform assigned shifts as required, including weekends and public holidays, to ensure operational coverage.
Communication & Teamwork
• Maintain close communication with culinary and service teams to ensure seamless F&B operations.
• Work collaboratively within a team to provide efficient service and a positive guest experience.
• Address any operational challenges within the Food & Beverage department with initiative and positivity.
• Communicate guest feedback and relevant updates to management for timely action.
• Demonstrate and promote Inspire’s core values in all interactions with guests and colleagues.
• Support co-workers and foster a respectful, professional, and team-oriented workplace.
Applied Knowledge & Specialist Skills
• Apply current industry standards to ensure offerings remain competitive and appealing.
• Support management in developing and executing short-term operational and service improvement plans.
• Ensure all F&B offerings align with brand presentation standards and product quality expectations.
• Demonstrate correct beverage preparation and presentation to maintain service consistency.
• Stay updated on coffee trends, brewing methods, and specialty beverage innovations.
Decision Making & Autonomy
• Support management in ensuring the Executive Lounge upholds Inspire service standards, ambiance, and guest satisfaction levels.
• Take initiative in resolving guest issues and improving operational efficiency.
• Ensure all guest feedback is properly shared with management and followed up promptly.
Managing Resources
• Assist Lounge and Outlet Management in improving employee engagement, teamwork, and performance.
• Help manage inventory, supplies, and resource usage efficiently to minimize waste and maintain cost control.
Qualifications & Requirements
• Previous experience in a luxury hotel, Executive Lounge, or café/barista environment preferred.
• Strong communication, interpersonal, and customer service skills.
• Excellent knowledge of coffee preparation, brewing techniques, and service etiquette.
• Ability to multitask and remain calm under pressure in a fast-paced environment.
• Professional appearance and adherence to grooming standards.
• Flexibility to work various shifts, including weekends and public holidays.
• Passion for hospitality and commitment to delivering world-class guest service.
Qualifications and Education
• Previous experience in a luxury hotel, Executive Lounge, or café/barista environment preferred.
• Excellent knowledge of coffee preparation, brewing techniques, and service etiquette.
• Strong communication, interpersonal, and customer service skills with a genuine passion for hospitality.
• Proven ability to multitask and remain calm under pressure in a fast-paced, guest-focused environment.
• Strong attention to detail to ensure consistency in beverage preparation, presentation, and guest service.
• Ability to prepare a variety of coffee and tea beverages accurately and efficiently, maintaining quality standards.
• Familiarity with espresso machines, grinders, and other coffee-making equipment.
• Sound understanding of food safety, hygiene, and health regulations in F&B operations.
• Professional appearance and strict adherence to grooming standards and brand presentation guidelines.
• High level of maturity, discretion, and professionalism in handling VIP and executive guests.
• Excellent organizational, time management, and multi-tasking skills.
• Strong teamwork orientation with the ability to collaborate effectively across departments.
• Flexibility to work varied shifts, including early mornings, evenings, weekends, and public holidays.
• Proficiency in English (written and spoken) is required.
• Knowledge of additional languages such as Chinese (Mandarin/Cantonese) and/or Japanese is an advantage.
Physical Demands and Work Environment:
- Maintaining confidentiality within the organization and protect any information that classified as confidential.
- Requires a valid driver’s license and passport.
- Requires a valid Health Certification(건강진단결과서=보건증)
- Guess Facing work Environment
- Be able to stand for extended periods of time(while on duty)
- Be able to lift & Carry luggage when required
- Be able to work in a fast-paced and Shift work environment
- Based on Operational requirements, be able to work flexible hours including days, evenings, weekends, and holiday periods(Shift Schedule) especially for planned Event.
- Must be willing to travel locally and regionally to conduct business, and occasional travel within Korea. (해외 여행의 결격 사유가 없는 자)
위는 반드시 직무와 관련된 모든 책임, 요구 사항 또는 근무 조건의 전체 목록은 아닙니다. INSPIRE Integrated Resort는 필요할 때마다 위의 직무 설명을 변경할 권리가 있습니다.
[상세 직무기술서 및 지원방법]
INSPIRE 공식채용페이지를 통해 직접 지원 및 지원 페이지 내 국영문 통합 이력서(word 또는 PDF ) 업로드하여 지원
[지원시 유의사항]
‘채용 절차의 공정화의 관한 법률(이하 채용절차법)’에 의거하여,
- 자격증, 학위 등 증빙 자료는 추후 요청 시 제출하게 됩니다.
- 이력서에 주민등록번호, 가족사항 등의 개인 정보를 기재하지 마시기 바랍니다.
- 장애인 및 보훈 해당자는 관련 법에 의거, 우대합니다 (추후 증빙 제출)
- 지원서 내용 중 허위사실이 있는 경우에는 합격이 취소 될 수 있습니다.
- 타이틀과 내부 보상체계는 무관할 수 있으며, 담당업무 및 직급은 지원자의 경력과 경험 등을 종합적으로 평가 후 최종 합격 통지 전 채용담당자를 통해 커뮤니케이션 될 예정입니다.
- 채용 및 업무 수행과 관련하여 요구되는 법령상 자격이 갖추어지지 않은 경우 채용이 제한될 수 있습니다.
*당사는 ‘채용절차의 공정화에 관한 법률'에 의거, 채용 과정 중 업무와 무관한 일체의 개인신상정보를 묻거나 요구하지 않으며, 공식 채용페이지를 제외한 수단으로 일체의 개인정보를 수집하지 않습니다.*
[채용일정 및 참고사항]
~채용 시 마감(모집완료시 조기 마감될 수 있습니다)
*지원 후 30일 이내 서류전형 결과 미 통보시 서류 전형 탈락으로 간주되며, 최종 전형 결과는 전형 마감 후 자체 채용페이지를 통해 고지됩니다.*
[채용과정]
서류전형 -> 채용담당자 인터뷰 -> Business 인터뷰(2회 이상) -> 평판조회 -> On-Boarding
(상황에 따라 인터뷰 절차가 추가 및 변경될 수 있습니다.)
[복리후생]
복지포인트, 스페셜휴가, 출퇴근편의 제공(기숙사/통근버스/통근보조비), 임직원 및 가족 단체보험, 임직원 건강검진 프로그램운영, 리조트 임직원 할인 등.
- 직무 및 직급에 따라 상이할 수 있으며, 회사 정책에 따라 변동될 수 있습니다.
[인재모집 업체 관계자는 아래 내용을 주의하여 읽어주세요]
Inspire Integrated Resort Co., Ltd.,는 오픈 된 포지션에 대해 의뢰하지 않은 인재모집업체 (헤드헌터, 서치펌 등)의 도움을 받지 않습니다. 해당 포지션에 대한 유효한 서면 의뢰 요청 없이 인재모집 업체가 자의적으로 당사의 직원에게 제출한 모든 이력서는 당사의 재산으로 간주됩니다. 또한 기존에 당사와 계약이 체결된 인재모집업체라 하여도 직접적으로 서면 의뢰한 직위에 대해서만 유효하며, 그렇지 않을 경우 대행업체가 추천하여 당사가 고용한 후보자가 있더라도 수수료가 지급되지 않음을 유념하여 주시기 바랍니다.